1 reviews | Active since Apr 2017
WORST INSURANCE EVER!
<p>I am with Discovery Insure for a year now. The first claim was successfull without any complications from there side. With the second claim I had terrible service with them and complications. They broke into my vehicle that was safely parked in my yard behind locked gates. Discovery did not even try to get quotations to repair/repaint my vehicle they immediately seen the vehicle as a write-off. With Discovery Insure you need to drive all the way to wherever they send you, no assessor comes out to you. I am paying for carhire every month and with this claim they did not even activate the car hire option for me even though my vehicle was in a very bad condition. Lastly you need to phone after them to find out regarding the claim etc. They even tell you that they will immediately stop the insurance from there side if you dont take there option to write off the vehicle. So this is actually a threat from there side to scare you off.</p>
Thank you for bringing this top our attention, please be advised that we have tried to make contact with you this morning however your line was engaged on both attempts.
We have looked into your claim concerns and have come to find that your vehicle was assessed, following the assessment the vehicle was declared uneconomical to repair and thus written-off.
The decision and process taken have been advised by the claims team to both yourself and the broker.
We understand that you have opted to seek legal advice following this outcome, and that the claim has been put on hold pending your response.
We're sorry that we could not offer a different outcome, we however have validated and processed your claim within the parameters and benefits of your policy cover.
Regards,
Sakhe
Discovery Insure
Thank you for bringing this top our attention, please be advised that we have tried to make contact with you this morning however your line was engaged on both attempts.
We have looked into your claim concerns and have come to find that your vehicle was assessed, following the assessment the vehicle was declared uneconomical to repair and thus written-off.
The decision and process taken have been advised by the claims team to both yourself and the broker.
We understand that you have opted to seek legal advice following this outcome, and that the claim has been put on hold pending your response.
We're sorry that we could not offer a different outcome, we however have validated and processed your claim within the parameters and benefits of your policy cover.
Regards,
Sakhe
Discovery Insure
Uneconomical to repair?????????????????????
However Discovery insisted that I need to drive to the assessor yard with this "uneconomical to repair vehicle"
Please explain why this vehicle is uneconomical to repair? According to me it is only a few scratches and dents that needs to be corrected and repainted.
This seems to be a fact where the assessor has an eye on my "uneconomical to repair" vehicle as he was going on and on about having such a vehicle himself.
Uneconomical to repair?????????????????????
However Discovery insisted that I need to drive to the assessor yard with this "uneconomical to repair vehicle"
Please explain why this vehicle is uneconomical to repair? According to me it is only a few scratches and dents that needs to be corrected and repainted.
This seems to be a fact where the assessor has an eye on my "uneconomical to repair" vehicle as he was going on and on about having such a vehicle himself.
We have made another three attempts to get a hold of you today, but to no avail, please contact our claims team on *** so that we may assist with further explanation on the claim outcome.
We have made another three attempts to get a hold of you today, but to no avail, please contact our claims team on *** so that we may assist with further explanation on the claim outcome.