1 reviews | Active since Sept 2018
Worst Insurance ever
4 years later and my vehicle is not yet completely repaired. I have been back on forward with Discovery and to date no person at discovery cares. Please can some one contact me so that I can clear this matter up for once.
Thank you for your comment.
Kindly note that our decision remains unchanged, the additional repairs that you refer to are not incident related.
Should you feel aggrieved by the manner in which your claim has been handled you may lodge a dispute against Discovery Insure at the office of the Ombudsman for Short Term Insurance for mediation.
1. Contact the Ombudsman
If your dispute is not satisfactorily resolved you can contact the Ombudsman for Short-term Insurance:
Address : PO Box 32334, Braamfontein, 2017
Phone : +***0 or ***
Fax : +***1
Email : ***
Website : www.osti.co.za
2. You can lodge a complaint against your financial adviser
If you have a complaint against your financial adviser, you may lay a complaint with the Ombud for Financial Services Providers (FAIS Ombud). For this, you must submit a complaints registration form. The form is available on the FAIS Ombud’s website (www.faisombud.co.za) or from:
PO Box 74571, Lynnwood Ridge, Pretoria, 0040
Telephone: 0860 OMBUDS (***)
Fax: ***
Email: ***
3. Time Bar
Should you wish to take legal action you must serve a summons on us within 6 months after the expiry of the above 90 day representation period. If this is not done, you will lose your right to do so.
Regards
Discovery Insure
Thank you for your comment.
Kindly note that our decision remains unchanged, the additional repairs that you refer to are not incident related.
Should you feel aggrieved by the manner in which your claim has been handled you may lodge a dispute against Discovery Insure at the office of the Ombudsman for Short Term Insurance for mediation.
1. Contact the Ombudsman
If your dispute is not satisfactorily resolved you can contact the Ombudsman for Short-term Insurance:
Address : PO Box 32334, Braamfontein, 2017
Phone : +***0 or ***
Fax : +***1
Email : ***
Website : www.osti.co.za
2. You can lodge a complaint against your financial adviser
If you have a complaint against your financial adviser, you may lay a complaint with the Ombud for Financial Services Providers (FAIS Ombud). For this, you must submit a complaints registration form. The form is available on the FAIS Ombud’s website (www.faisombud.co.za) or from:
PO Box 74571, Lynnwood Ridge, Pretoria, 0040
Telephone: 0860 OMBUDS (***)
Fax: ***
Email: ***
3. Time Bar
Should you wish to take legal action you must serve a summons on us within 6 months after the expiry of the above 90 day representation period. If this is not done, you will lose your right to do so.
Regards
Discovery Insure