Worst Insurance

I am utterly disappointed in the service and lack of communication from Discovery Insure. This is by far the worst service and treatment that I have ever experienced in my life. Discovery Insure does not live up to its promises when we need to claim. It has taken 4 months for my car to be fixed and when it returned I had to send it back the next day as It was not fixed and Discovery Insure was made aware of the issue

My car accident was on 9 July 2022 and I logged a claim on the same day. I was assisted by Moipane Kgokolo and my car was taken on the 21st of July for assessment and the claim was approved. My car was taken to LARTech in Midrand. Ms Kgokolo has been very *********** as from the 21st of July until 11 August nothing was done to my car due to the terrible service from Discovery Insure. No one called me to advise me on the progress and the status of my claim until I called Lar Tech on 11 August. According to Lar Tech, they were waiting for approval from Discovery Insure before they could start fixing the car. I fail to understand why I was not kept informed. This is bad service from a company like Discovery Insure which prides itself on excellent service and customer satisfaction.

From the 11th of August 2022 until 6 October, I continued to receive the worst services from both Discovery Insure and Lartech. From being told that they will use 2nd hand parts to the lack of communication and a partially fixed car that had to go back on the 7th of October. It took me 2 hours on the 6th of October to drive from Midrand to Centurion and not due to traffic, but due to the fact that the car was overheating. The *********** staff member from Discovery Insure was made aware of this

I have been severely inconvenienced by the bad services from Discovery Insure and I would not recommend it to any person.