Worst Insurance company in SA!

I sold my car in November and had a tracker installed. They were given all the contact info to remove the device within days of selling the car. A month later they took R1180 from my account for the device. It is 8 January today and to date they have not removed the device. I could have paid that money into my home loan and saved on interest. Worst insurance company in SA! Go look at other insurers if you want service, this is not the way to go!!!