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riccardo.vallaro riccardo.vallaro

1 reviews | Active since Sept 2016

02 Dec 2016, 11:19

Worst Insurance company EVER

<p>Wow, in October last year Discovery got me to move from Dial direct to them, so I have had to submit a claim for R2000 and now they want to bump my insurance up by R500</p> <p> </p> <p>Is this why people submit over the top claims.</p> <p> </p> <p>This company is a joke, they can’t deliver a clear message they can’t even provide a call.</p> <p> </p> <p>Three years with Dial Direct and not one issue and now bull over a R2000 claim</p>

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Replies (2)
Discovery Insure
Discovery Insure's reply02 Dec 2016, 14:47
Official

Thank you for allowing me the opportunity to assist with your concerns.

I would like to once again apologise for the time and manner in which your premium and claim query were attended to, as discussed I will forward you the details required.

Regards,

Sakhe

Discovery Insure

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riccardo.vallaro riccardo.vallaro's update02 Dec 2016, 15:03
Reviewer Update

Wow, one person can answer all my questions and make me a happy customer again, Well done Sakhe Tyatyeka you are the only reason I am staying with Discovery. You solved all my questions in one call. Thank you for your help today

To Discovery, Sakhe Tyatyeka is how all your agents should operate he is a true ambassador to exception customer service