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Nolan R

1 reviews | Active since Aug 2010

11 Jan 2023, 11:39

Worst Insurance company

This is the most appalling customer service I've ever experienced.

Logged a claim on 29 December 2022 and was told that *** is handling my claim and will be in contact with me.

I have sent 6 emails to date and haven't received a response via email or telephone, only received automated notifications.

Now today I received a message they will give me a Makro or Takealot voucher, this is unacceptable.

I've been with them for 10 years and so shocked by their disgraceful service

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Replies (1)
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Nolan R's update11 Jan 2023, 14:39
Reviewer Update
Bianca is not responding to my emails nor are you responding, please get this person to respond to my email , I'm waiting!

I purchased a replacment tablet from Incredible Connection for R6999 on 2 January 2023. I not want a voucher because i cannot get replacement from these suppliers. Why can you not pay me the money in my account, I needed tablet replament urgently hence bought replacment.

Samsung tablet is specialized electronics and store voucher are incorrect supplier and this unfair practice.

I'm waiting repaonse to my email!