WORST INSURANCE COMPANY

The worst customer service I have EVER experienced! After my accident on the 9th of December, I was assigned to a consultant who requested me to send all the relevant pictures, details etc which I did. I was then sent an email on the 14/12 from another consultant asking me for the same information. I was then advised my case was re-allocated to Nelisiwe Nkosi. I have been requesting information and assistance from her since the 15th December with daily emails asking for help! it is now the 5th of January and i have still not received a response!!!!!! I had to arrange extension on car hire on my own as Discovery did not attend to it. The only updates i am getting is from the Panel Beaters. My claim policy states no excess on 3rd party claims - I AM BEING TOLD TO PAY EXCESS!!!!!!!!