WORST INSURANCE CLAIM EXPRIENCE EVER

On 29/10/2021 - My car was ****** and recovered on the same day. At first I was super impressed with how quickly discovery recovered my car. But It has been almost 4 weeks since then and I still don't know if they are going to repair my car or write it off. I have spent hours on calls I had to make to discovery to try and find out what is going on and all they keep telling me is they are waiting for the report form the accessor. Chante Davis that is supposed to handle my claim is an absolute nightmare to get a hold of. When I app**** for my insurance I was told that I get a 30 day car hire but they don't tell you in 30 days they can get nothing done and then they only want to give you a 5 day extension on your car hire but they still can't tell you if your car will be written off or repaired so how on earth is a 5 day extension going to help. It takes you 5 min to get through to a claims consultant and they are absolutely useless because nothing gets done. When you ask to speak to a manager or supervisor you get placed on hold for over 10 min. If you drop the call because you have been waiting too long, no one calls you back and you get absolutely no feedback from anyone regarding your claim. Sending e-mails is worth nothing because you don't even get any response. I will from here on forward tell everyone I know to stay far away form discovery the expensive rates you pay hoping that you will get great customer service is not worth it at all. Monday I had a friend ask me if moving from Outsurance to Discovery is worth it and after I told her how I'm struggling with my claim she has decided to stay with outsurance. If anyone knows of an insurance with excellent customer service please let me know so I can change over to them. My claim reference number is ***