Worst Insurance

Discovery South Africa after more than 3 weeks of an attempted theft, my Fortuner's back window is still not repaired, dashboard wiring not yet fixed. Basically daily calls to Discovery with most operators promising to call me back, and then don't. Sending, after 3 weeks - of nothing done yet - a complaint email, just to be called 8 hrs later by complaints department which asks to hold on, "we puting you through to someone that will assist with your claim", then the person that answers has no idea what the call or complaint is about and say they will follow up next week as it is friday and after hours, and no one can confirm if any work has started on the vehicle. What is the repercussion for bad service?? What makes this right? Just pay the bill, but don't expect any service the day you need it. Never in 32yrs of having insurance, have I every experienced such a *********** pathetic useless non-existing service provider. Meanwhile they took another installment and I still sit without the vehicle, without a progress report, and with no trust/respect for the service provider. If this is the treatment for a loyal client with vehicle insurance, what is the support like with life insurance? Disability? Death? Banking? #NoConfidence #pretoria #discovery #service #insurance #southafrica