Worst experience with an insurer in the last 15 years

Claim number *** This has been the worst experience I have had with an insurer.

They blatantly ignore your emails, calls, and complaints. I specifically asked for a certain type of cover, which the agent confirmed on the call that I was covered for. Only to get my claim rejected when it came to it.

Upon requesting my recorded calls, it has now been 1 month, 4 emails, 3 separate complaints along with calling into the call center 3 times to request this.

Still no response.

My policy specifically excluded an excess, which the agent even confirmed, yet they still deducted an excess and as usual, they ignore my follow-ups.

Furthermore, the laptop that has now been taken away still remains on my policy which they charge me for every month.

What makes this process so frustrating is that there is no attempt to even converse with Discovery. My request was simple, send me the recorded calls, listen to them, see what was explained to me, and then look at the claim.

Their answer is to ignore.

Be very careful of their marketing, it is not a true reflection of how Discovery treats its clients.

I have opened a case with the short term insurance ombudsman and I suggest anyone else who has an issue with them do the same.