EM
Est-Marie McCallaghan

1 reviews | Active since Jul 2024

25 Jul 2024, 11:09

Worst experience with an insurer!

I am really frustrated with Discovery Insure. My husband took out insurance with them first, and when I later moved my insurance to them as well, I was told that I cannot have my own insurance policy, it all falls under my husband's policy. This has caused great frustration because when I purchased a new car and urgently needed confirmation of cover before taking possession of my new car, Discovery didn't allow me to cancel my insurance on my old car and also didn't even allow me to take out insurance for my new car without my husband's consent. At that stage, my husband was busy at work, and it was difficult to get a hold of him. When I submitted a claim to replace my windscreen, I put in my own contact details as the primary contact person. Despite this, all updates were sent to my husband, and Discovery did not keep me personally updated on the claim. The contractor appointed by Discovery was also terrible. They also kept contacting my husband to update him or make arrangements with him, despite the fact that he kept telling them to contact me instead. The contractor left black oil marks on the inside panels of my car, that is covered with white material. I had to immediately leave work to go home and scrub out those oil marks with Vanish before it permanently stained the white material. Discovery makes me feel like a 1950s housewife who is not allowed to make my own decisions about my own insurance for my own car, which I personally pay for. I can never make any enquiries with Discovery or make any changes without the consent of my husband, which is absolutely BS. I submitted a formal complaint to Discovery and received an automatic reply that my complaint would be resolved within 2 days. That was about a month ago, and I have not received any correspondence from Discovery regarding my complaint. I wouldn't recommend Discovery Insure to anyone!

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Replies (1)
Discovery Insure
Discovery Insure's reply25 Jul 2024, 11:14
Official
Good day Est-Marie,
  
 Thank you for bringing your concerns to our attention.
  
 Our apologies for any inconvenience experienced in dealing with us recently.
  
 We have made the relevant management team aware of your distress regarding the policy and claim.
  
  Regards
  Discovery Insure