Worst experience ever

My experience with Discovery Insure as a 3rd party claimant has been one of the stressful things I had endured especially when their client was the one who was at fault. From submitting the claim had to be hassle I had all the documents that was requested even though the person handling the claim Nonhlanhla had to be difficult about one of the documents which my insurance Budget were understanding and altered it to her needs. There’s waiting periods I understand to assess and verify the claim which I understand even than took longer than it should I had to do the follow up no apologies nothing on their end. Once they finally got back to me more than a month later claim accepted with some Act and calculations not amounting to the quotes doesn’t even cover half the cost to fix my car. I accepted the amount offered and I’ll raise the rest that’s fine. Even getting the payment is another headache days after the waiting period I am still waiting for the payment. I need to fix my car it’s been months now and Discovery insurance has been the worst experience ever