AG
AMELDA G

1 reviews | Active since Nov 2012

20 Nov 2024, 13:34

Worst experience ever

I had a break in on the 2nd Nov. Logged a claim with Discovery. Now I need to prove ownership of the ****** goods. After all the trauma of our privacy being violated when strangers went through our whole house, ransacking everything we now have to endure the scrutinizing of the insurance. After waiting for 2 weeks for SAPS to provide a case number I now have to go back and request the report from them because the insurance requires it. So I have to take time off from work, and not get paid, because the police is only there until 16h00. Furthermore, I must allow more strangers in my house to do an inventory for Discovery otherwise my claim wont even be considered. Why was this not done on inception of the policy. The advisor was quick to correct me...I should have read my policy document. So I can see where this is heading. I am not going to get anything, because I need to keep invoices and boxes and God knows what else to prove I am not lying..but they are quick to deduct my premium monthly. Oh but the inventory is only needed once there is an incident, not on inception of the policy. Thats on me to prove what I had. Fabulous...Then just pay my premiums back and cancel everything. At least that way I at least recover the replacement of the locks and doors that were damaged.

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Replies (3)
AG
AMELDA G's update20 Nov 2024, 16:46
Reviewer Update
What does the inventory have to do with the validation of the claim??? Why was the inventory not done with the inception of my policy?? That makes sense. I don't see how the inventory is going to assist my claim being settled fairly. So they will come and take pics of all the empty drawers??? It was not a problem when my money was taken every month. You do not want to compensate me, bottom line, now you are looking for excuses to do this. So again, I must lose my wages as I need to take time off to go to the police station as they are only available till 16h00. You've got the case number. Why must I go through the trauma to prove my innocence?? I don't need clarity. I need the service I pay for. But I get it, my policy is not big enough to make any difference in Discovery's life.
AG
AMELDA G's update21 Nov 2024, 07:24
Reviewer Update
This is fine. I understand. Please send me the extraction where it states that inventory needs to be taken by strangers once an incident has been reported. I'm waiting...
AG
AMELDA G's update21 Nov 2024, 07:25
Reviewer Update
I see it states detailed list, not police A1 report????