Worst experience ever

Claim number ********** I hit a pothole and my steering rack got damaged. After I submitted my claim and the assessment was done they advised that my Steering rack is worn and they will only pay 50% of the damage. The car only has 140 000 km and they advised me that Ford allegedly told them that my steering rack has a lifespan of 140 000 to 200 000 km. I called Ford and they said they will never give a lifespan on any part. So now Discovery you tell me how do you advertise that you make things simpler when you want to rob me of my hard earned money..... I pay insurance to be indemnified and you are not doing that why must i do your job to prove you wrong. The ombudsman will be hearing from me. All Discovery Insure clients be aware and ask to read the fine print...