1 reviews | Active since Nov 2016

12 Jun 2017, 13:45

Worst experience ever

<p>I joined discovery insure when i purchased my car and one month's instalment bounced and as a result the insurance lapsed in April 2016, I then decided to join another insurance company. I now find out that Discovery insure has listed me on ITC and i am only listed in May 2017 when i cancelled their insurance in 2016..meanwhile i dont owe them anything because insurance companies do not list a person but they lapse a policy...when i call them to rectify this issue they tell me i must rectify it myself with ITC...for a mistake that they made that has placed me as a bad payer. If this is not rectified within the next week, i am taking this further to the FSB or Ombudsman because now i am unable to apply for any finance as credit companies see me as a bad payer....i have two home loans and never have i experienced such *******...i need this resolved urgently and i will not run around to fix a mess i did not create</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply12 Jun 2017, 16:01
Official

Dear Lauretta,

Thank you taking our call while we trying to resolve your issue.As we discussed, please send me the documents that we have requested then we will look into your matter then get back to you.

Regards,

Theo Mokhine

Discovery insure

Best regards,