WORST EXPERIENCE EVER!!!!

We were contacted by Discovery Insurance, we received a quote, we were considering on going over to them but explained to them that we still covered with our current insurance and will we be going over to them on a later date. They still went ahead and deducted an amount from our bank account. They reversed it and then we could not believe that they deducted again from our account. The 1premium they are refusing to pay back as they claim we were covered for that month. We sent e-mails to Kailin Fourie and I spoke to a Domingo and asked him who in his right mind would take out 2 insurances at the same time. I wanted prove of that, a voice recording or a reference nr, just something. He was just as unhelpful and highly unprofessional, he keeps apologizing and promised to give proper feedback and now he is not answering his landline. From day 1 it has been a mistake dealing with Discovery and all we want is for our money that was deducted without authorization to be paid back and our details to be deleted from their system. Domingo sarcastically told me he will do me a proper quotation and I could hear how he and his fellow colleagues are laughing in the back and the music so lowed that I had to ask him to put it softer because I could hardly hear him. I have never encountered such an unprofessional team of people.