Worst encounter - Nightmare to be exact!

Item: Discovery Insure
Rating: 1
Author: Masego K

Hi,

I have been with Discovery for years and have never experienced such bad customer service until now. It has been over a month since I logged my claim with Discovery however, no substantial feedback has been provided apart for a lousy payment i have received for one of the many items I claimed for. The consultant on my claim is a nightmare to deal with and not bothered to provide feedback nor return my mails. Figures on my schedule have been changed from what I had on inception years ago. All the while my premiums are debited. If they respond to this, it'll be a miracle.

Helpful (0)

Replies (3)

Discovery Insure's replyOfficial

13 Mar 2024, 21:21

Good day Masego,

We are sorry to hear about your experience.

Please allow us to escalate this matter to our claims department for assistance.

Feedback will be provided tomorrow.

Regards,
Discovery Insure

Discovery Insure's reply13 Mar 2024, 21:21

Official

Masego K's updateReviewer Update

13 Mar 2024, 22:00

Hi,

I will be waiting...please do send the response via email as I do not have a phone. Still waiting for Discovery to pay out my this specified item that they have sneakingly changed its value on my schedule.

Regards,

Masego K's update13 Mar 2024, 22:00

Reviewer Update

Masego K's updateReviewer Update

14 Mar 2024, 22:27

Close of business and no one reached out to actually ask me what the issue is nor give me an update. I cannot believe that Discovery cannot conclude my claim within the so called timeframe, further more it is still "being" validated many weeks later. With the time it is taking to "validate", I am sure looking into it will not be a big deal.

What an inconvenience!!! I am without a phone and missing important calls for over a month, that does not bother Discovery!!!

Masego K's update14 Mar 2024, 22:27

Reviewer Update