WORST DISCOVERY INSURE SERVICE EVER!!!

On my way for a long weekend holiday, i encountered a pothole or something on the N1 to Bloemfontein which resulted in my left rear Tyre being severely damaged and my mag rim also damaged as a result. I immediately contacted Discovery emergency services and explained my situation to them. The lady that took the call was very competent but the time it took to realize that it was not an emergency but rather a claim was unbelievable. Then i was told that their service providers to tow the vehicle are closed (on a holiday, unbelievable). The agent than told me that she will source another service provider. My family was exposed to the elements blazing sun for about 2 hours plus i was concerned about our safety. Eventually after it was established that it was not an emergency but rather a claim, a tow truck was arranged. The tow truck eventually after being given incorrect coordinates. When my vehicle was lifted onto the flatbed of the tow truck, my son in law noticed oil leaking and we made the tow truck driver aware of this. I also alerted the Discovery emergency operator of this fact. I was told by the Discovery emergency operator that my vehicle was going to be towed to an approved BMW assessment centre only to find out the next day when i inquired that the vehicle was towed to a tow truck yard. This did not sit well with me given the bad publicity associated with tow truck yards. When i eventually managed to communicate with Discovery Insure, i had to relay my story of what happened again, the same story i had to relay to the assessor a couple of days later then for the fourth time i had to tell the same story to the Discovery Insure authorizer. Imagine this incident happened on the 21st March 2019. I was promised by email and telephonically by the person authorizing the claim on the 3rd April 2019 that it will take 5 working days to complete the work, i learned after taking initiative today that the vehicle is NOT even at the service provider/repairer i.e. Northcliff Auto Approved Repair Centre 011 ********** . two week later for what i perceived to be a fairly simple claim, and i am basically at the beginning. I mailed the person dealing with the claim at Discovery Insure - Vulindlela Simphiwe Ntsele more than once and i must admit his service was shocking, not responding to emails timeously and giving excuses. I also asked Discovery for alternatives i may have to getting this resolves. Essentially, i was thinking of fetching my vehicle and getting someone like Sandton Auto to assist me in getting the work done and bill Discovery later, Vulindlela Simphiwe Ntsele did not respond. I spoke to the repairer earlier and i was promised that they are n discussion with the Discovery group to resolve the matter and that i can a call back within 20 minutes, i am not holding my breath. I did mail the authorizer of the claim and explicitly told her that any damage to my vehicle post the incident due to incompetence and movement from one yard to the next, they Discovery will be held liable for that damage. THIS MUST BE THE WORST SERVICE I RECEIVED FRO REPUTABLE DISCOVERY!!!!