Worst Discovery Experience

Where to even begin?? Is there an option to give a minus star rating?? I put in a claim for my Nissan Navara back bumper and tail gate to be fixed as accidental damage. Firstly, I had to drive to Sandton during working hours for THEM to assess the car, and then the guy assessing my car was so rude to me! since this was my first ever claim i was none the wiser, but always heard of assessors coming out to you "the paying customer". well.

I then booked in my car and was told the work will be done in 5 working days. After 7 working days I could finally pick up my car. I am not sure from the lighting in their warehouse or what but I missed a small dent in the tail gate. Now im sure a toddler would even know that you should not spray over a dent - so I'm not sure if they sprayed over it or if it happened afterwards in their warehouse. As I got home from the panel beater we noticed the dent. I immediately took pictures of it and called Discovery. Which took about 20 min to get through to someone. The lady assisting me with my claim told me to please email the pictures through and she would take it up with the panel beaters and get it sorted. About 2 weeks went by and I had not heard a single word from anyone at Discovery. I tried calling in and that took about 30 minutes to get through to the same lady dealing with my claim only to find out she was not in that day.

I then sent countless emails to her and eventually they started bouncing back.

I then tried calling again and finally got through to her department where her colleague told me she was on another call, I told her I would hold on the line for her and wait. And I waited and waited for about another 20-30 min to eventually be told her colleague would pass on the message to call me back. I still have not gotten a call back from her.

I started sending emails to the services department which was of no luck as well.

I then had another issue with my car needing to be towed. To cut a long story short, the tow company told me I needed Diesel. I assured him that I did not need Diesel but he insisted. He called Discovery to let them know so that he could be refunded by them. Guess what!! Discovery does not cover me for Diesel because I am stuck in my driveway!! If I was stuck on the side of the road it would have been covered!! By the way Discovery whether I am on the side of the road or in my drive way I still cannot get to the gas station!!!!! Oh and putting in Diesel was not the solution!! the car was broken down!!! as we know in South Africa you are as safe in your driveway as you are on the side of the road!

After this incident I purposely gave them a terrible review while doing their survey so hopefully I would get some sort of response. Someone called me to assist my bad review and I told them about the panel beaters and about the towing incident and he assured me that he would attend to my matters ASAP...

Surprise, I still have not heard ANYTHING from Discovery!! But don't worry my premium still goes up religiously every year and I pay R1500 per month. Oh and did I mention this has been going on since July 2019.

I'm pretty sure other insurance companies would be happy to take my money and give me better service!!

Discovery - you are a useless company, in all your departments, medical aid, your insurance. Can only imagine how great your service is in your new Banking department!!