Worst Customer Service review from a disgruntled 3rd Party Claimant

On the 20th of December, my car was bumped by a Discovery Insure client and all documentation submitted before the end of January 2022. A consultant (Gretchen Rubin) was allocated on the 10th of February 2022, however, she has never called or communicated anything since. Instead, as a third party claimant, I have made several attempts to contact her and follow up on the matter, and I get the same response "the assessor will contact you, and if they don't, I will escalate the matter". I still not heard from Gretchen nor have I been contacted by an assessor, and I have written to Gretchen and Discovery Insure, including the complaints department multiple times, and my complaint is not even attended to!

It is almost 3 months since the accident and the only communication initiated by and received from Discovery Insure is the allocation of a consultant on the 10th of February 2022!

I am abhorred with the service from Discovery Insure! I find it appalling, unacceptable and disgraceful for a company that prides itself on quality service!