Worst customer service from Discovery

Has an accident in Johannesburg home is Cape Town. The approval turnaround time to fix the car was excellent. After that everything went South.

Received call from Service provider to bring my car in Johannesburg. I had specifically informed discovery driving down to Cape Town and that is where car must be fixed. Service provider called insure I called took them about a month to "apologise" for mistake and find me Cape Town Service provider.

I got call from Cape Town Service provider informing me that he has been told that he must fix the car with 2nd hand parts.That was a month ago.

In that month between myself and my husband we have called discovery numerous times to simply get an understanding of

1. Why the 2nd hand part 2. What happens to my access does it decrease when they use 2nd handparts 3. My premiums have increased evey year

Most importantly as their client why they never informed me of that they will used secondhand parts. I schooled my self abt issue on Google after a manager or supervisor called Melissa that the Ombudsman has given them permission to do that on cars paid up or no longer under warranty...Discovery had zero to do with financing my car

After discussion with the said Mellissa I was told a Ntutukho will call me in 10 minutes. That was 3 days ago. I guess Discovery minutes are reflected in hours maybe I will get call in 10 days? I continued hoping for the best kept calling spoke to an Amina who promised to call me back. Her call went to voice mail and she has not bothered to call

This is purely out of frustration and disappointment. Worst part with this experience with the time discovery just puts you on hold. Just today I have been holding for more than 30 minutes for some manager or supervisor to respond

Oh by the way today they got their debit for the insurance. How sweet . Worst company and service I have ever experienced.

A rating of 1 is the lowest you have ......Discovery needs to treat your customers like in your ads. You sold me a dud and I bought it.

I hope someone from discovery can read this and respond. I am still awaiting response