Worst Customer Service from Consultant Fortune Chauke

<p>My car was ****** at a Mall on the 22nd of July 2016 and it was recovered the same day by another tracking company although am insured with Discovery lnsure.l was assigned Fortune Chauke as my claims consultant.This woman has been nothing but,the worst employee a company can ever hire.She has extremely poor communication s****s and her work ethics are pathetic. To cut the frustrating story short,my car went in for service at Giant Panel Beaters and the job done on the car was NOT satisfactory,(the passenger air bag was left faulty after the ****s tampered with it).l made the panel beater aware of my dissatisfaction and he said Discovery did not authorise that particular repair around the airbag to be repaired and he referred me back to Discovery.l called Fortune and made her aware,she said she will call me back after she had spoken to her manager and she has never done so .l have been calling her every week and she would say she would get back to me and this has become her signature. She has no respect for customers and does not take their complaints to heart.It's 2 months now, still waiting for a directive from this horrible insurance provider.Can someone with conscience and good business ethics at least help, at Discovery Insure???</p>