Worst customer service ever!!!

I tried to give Discovery insurance and their partnered repair centre the benefit of the doubt BUT I changed my mind!! My first claim experience, and 3 months later I'm still waiting for my car to be repaired. No one keeps me updated, I have to follow up. This is the most pathetic customer service.

First the incorrect courtesy car was logged on my insurance policy, then I had to pay back the Uber voucher of R1500 to get a courtesy car, after a month of having to use public transport, then I had to pay an upgrade from the car hire company. Costing me more and more money, all of this while my monthly car premium and insurance get paid in full every end of the month!!!

I am not happy!!!