Worst customer service EVER!!!

I am so disappointed and actually disgusted in the service we received from Janine Mitchell, and Tshepo Kekane from Discovery Insure. 11 Feb will mark 2 months since our claim was submitted with NO outcome and NO communication from Discovery. We moved 1 December 2020 to a new house and the moving company broke the glass table top of our dinning table. We logged the claim and advised Janine Mitchell that we would only be able to submit quotations in January seeing that all the suppliers closes over December. As soon as we could get a quote, which was 11 Jan 2021, we submitted the requested documentation and quotations. NO reply from Discovery! After NUMEROUS follow emails and phone calls, I discovered TODAY from YET another agent - THAT ABESELUETELY NOTHING HAS BEEN DONE to this claim! No documents registered on this claim after we send and re-send this 3 times!!!!! How is this even possible???? I feel nauseous even typing this mail! I complained to the supervisor Tatum van Staden and Sibongile Mdima via email - cause 'conveniently' they are working from home and cannot receive or make calls!!! Where have you ever Discovery!!! Lets see if I get a reponse???? Chances are I wont!