Worst customer service agent experience ever!!!!

Worst customer service experience ever! I phoned in to get my policy schedule, firstly getting through to an agent takes ages due to their long introductory selection. When I got through eventually, a customer service Rochelle answered with the worst tone, not friendly and sounding like a robot. I explained I wanted my policy schedule and she asked if I had the app. I said I dont have the app, I dont want to download an app, thats why I am phoning in just so I can have my scheduled mailed to me. In her monotone voice, repeatedly like a robot she kept telling me you need to download the app. What world are we living in?? I pay my insurance monthly and get treated like this? I have decided to move all my policies to Outsurance. I dont care if they will be more expensive, at least I can speak to someone who understands me. Rochelle is close to the worst customer service agent I ever spoke to. No passion for what she does, and showing no remorse or understanding toward a paying customer. If AI is what discovery wanted achieve, you certainly did with this woman. You just lost a loyal customer.