Worst customer service

The gate closed on the car Monday morning I immediately uploaded the claim. On Wednesday I had no correspondence besides that the claim was registered and who my claim handler is. I email Wednesday I get an email car is booked for assessment No where does the claims handler check is it ok, are we able to nope they just book one and the car is due for a service which has been booked for a service!!!!!!!

I can’t understand these people! There’s always an issue I’m always calling!

He doesn’t even have the decency to pick up the phone. Never mind us or the fact that we got commitments