DR
Denisha R
1 reviews | Active since Feb 2024
14 Feb 2024, 11:44
Worst customer service
The worst company ever after you claim. No respect for you as a client. In January 2023 i had a third party claim. Vehicle only sent for repair in May. 3 times to the panel beater my vehicle is still not right. I asked to change the panel beater still waiting feedback from November 2023. I email and call, every time the consultant says the person in-charge will get back to me. I laid 3 complaints and have 3 reference numbers still no one has gotten back to me. Even for my access money to be paid back to me, i had to query as my file was closed.
This has been the worst company to deal with, and I have been them with 5 years.
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Replies (2)DR
Denisha R's updateReviewer Update
14 Feb 2024, 16:16It is now the end of the day and still no contact has been made.
DR
Denisha R's update14 Feb 2024, 16:16
Reviewer Update
It is now the end of the day and still no contact has been made.
DR
Denisha R's updateReviewer Update
16 Feb 2024, 08:46Discovery Insure I have not received any contact from any off the consultants to date. I even have 3 references from the complaints system but still no contact. How does your system work!!!
I call the call center and no one wants to address my queries even the person in-charge of my claim ignores my email.
I call the call center and no one wants to address my queries even the person in-charge of my claim ignores my email.
DR
Denisha R's update16 Feb 2024, 08:46
Reviewer Update
Discovery Insure I have not received any contact from any off the consultants to date. I even have 3 references from the complaints system but still no contact. How does your system work!!!
I call the call center and no one wants to address my queries even the person in-charge of my claim ignores my email.
I call the call center and no one wants to address my queries even the person in-charge of my claim ignores my email.