Worst customer service

Taking the car policy it was a bit smooth, a little unhappy there and then, now getting to complete inspection on the app is a headache, been sending emails since friday, but to this day is emails not giving proper solutions. I was told I must have car inspected within 5 days otherwise I'm not covered, but they failing on their side to have that sorted out, next thing if I need to claim they'll be rejected.. Customer service is the worst, when they need you to take the cover they will call even 10 times a day, but when there's an issue, no calls, and emails rep**** after days...