Worst customer service

I was in an accident on the 19th of Jan and I am still sitting with a damaged un-road worthy car and unable to commute.

The claims consultant (Shannon-Lee) is never available to speak to and despite numerous attempts to contact her via email and call back, she has still not helped me with my issues.

The rental vehicle department are unable to assist in getting me a vehicle until I have booked in my car and the claims department have been unsuccessful in organizing an urgent panel beater.

While this is all going on I am yet to hear from the recovery department who said they would get my excess back from the other driver....

Worst customer service ever