MC
Mark C
1 reviews | Active since Nov 2011
18 Dec 2023, 13:49
Worst Customer service
Discovery is completely messing around with my claim. everytime they say they will do something it doesn't happen. I can't get hold of them on the phone their claims line doesn't ever connect to an actual person.
I tried phoning the emergency support number and they just say they can't help because there is an active claim.
Thanks to them my driveway now has a hole, I can't get into my garage and I still can't use my water.
The geyser replacement was messed up and the leak repair has only been half done.
Everyone recommended discovery but honestly so far it would have been better if I tried to fix it myself and saved the money I am wasting on insurance.
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Replies (6)0
Replies (6)MC
Mark C's updateReviewer Update
18 Dec 2023, 17:03I am not certain what to expect from, "...we will address this with claims to attend promptly." and ".. for a resolution with haste." But other than the times I managed to get through to the emergency line there has been no contact.
It is not possible to get through to the claims department as I just end up on hold for hours. I have emailed the claims consultant directly and the manager of the emergency assist department has a swell but I have still had not assistance with the issues that have developed out of the intial assesment and repair.
I tried to avoid posting any form of complaint but I am just not getting any assistance even though this matter is quite urgent and has been made worse by the intial mistakes from the claims team.
It is not possible to get through to the claims department as I just end up on hold for hours. I have emailed the claims consultant directly and the manager of the emergency assist department has a swell but I have still had not assistance with the issues that have developed out of the intial assesment and repair.
I tried to avoid posting any form of complaint but I am just not getting any assistance even though this matter is quite urgent and has been made worse by the intial mistakes from the claims team.
MC
Mark C's update18 Dec 2023, 17:03
Reviewer Update
I am not certain what to expect from, "...we will address this with claims to attend promptly." and ".. for a resolution with haste." But other than the times I managed to get through to the emergency line there has been no contact.
It is not possible to get through to the claims department as I just end up on hold for hours. I have emailed the claims consultant directly and the manager of the emergency assist department has a swell but I have still had not assistance with the issues that have developed out of the intial assesment and repair.
I tried to avoid posting any form of complaint but I am just not getting any assistance even though this matter is quite urgent and has been made worse by the intial mistakes from the claims team.
It is not possible to get through to the claims department as I just end up on hold for hours. I have emailed the claims consultant directly and the manager of the emergency assist department has a swell but I have still had not assistance with the issues that have developed out of the intial assesment and repair.
I tried to avoid posting any form of complaint but I am just not getting any assistance even though this matter is quite urgent and has been made worse by the intial mistakes from the claims team.
MC
Mark C's updateReviewer Update
19 Dec 2023, 10:33Still absolutely nothing from Discovery. This is unacceptable service my househas been left with a dangerous hole in front of it and all they can do is make me sit on hold endlessly. but they did send me a message to note the ecess I had to pay.
The only thing discovery cares about is getting money for themselves.They do not care if someone gets hurt or they completely fai to deliver the service we pay for.
Absolutely shocking.
The only thing discovery cares about is getting money for themselves.They do not care if someone gets hurt or they completely fai to deliver the service we pay for.
Absolutely shocking.
MC
Mark C's update19 Dec 2023, 10:33
Reviewer Update
Still absolutely nothing from Discovery. This is unacceptable service my househas been left with a dangerous hole in front of it and all they can do is make me sit on hold endlessly. but they did send me a message to note the ecess I had to pay.
The only thing discovery cares about is getting money for themselves.They do not care if someone gets hurt or they completely fai to deliver the service we pay for.
Absolutely shocking.
The only thing discovery cares about is getting money for themselves.They do not care if someone gets hurt or they completely fai to deliver the service we pay for.
Absolutely shocking.
MC
Mark C's updateReviewer Update
19 Dec 2023, 11:13It just Keeps getting worse I don;t even know what to say anymore. Please learn from my mistakes and D not use discovery Insure. I can't think of a worse customer service experience than this.
MC
Mark C's update19 Dec 2023, 11:13
Reviewer Update
It just Keeps getting worse I don;t even know what to say anymore. Please learn from my mistakes and D not use discovery Insure. I can't think of a worse customer service experience than this.
MC
Mark C's updateReviewer Update
19 Dec 2023, 13:08Still waiting
MC
Mark C's update19 Dec 2023, 13:08
Reviewer Update
Still waiting
MC
Mark C's updateReviewer Update
19 Dec 2023, 13:33For this latest call, I have now been on hold for 1 hour and 50 minutes. this is an urgent matter; all anybody tells me to do is phone the claims department and then I spend hours on hold.
I am continuously updating this as a record of this claim as I am worried someone will be injured and Discovery is aware of that and just doesn't care.
I am continuously updating this as a record of this claim as I am worried someone will be injured and Discovery is aware of that and just doesn't care.
MC
Mark C's update19 Dec 2023, 13:33
Reviewer Update
For this latest call, I have now been on hold for 1 hour and 50 minutes. this is an urgent matter; all anybody tells me to do is phone the claims department and then I spend hours on hold.
I am continuously updating this as a record of this claim as I am worried someone will be injured and Discovery is aware of that and just doesn't care.
I am continuously updating this as a record of this claim as I am worried someone will be injured and Discovery is aware of that and just doesn't care.
MC
Mark C's updateReviewer Update
19 Dec 2023, 13:411 Hr 58 minutes and then the call just gets automatically disconnected. Disgraceful customer service
MC
Mark C's update19 Dec 2023, 13:41
Reviewer Update
1 Hr 58 minutes and then the call just gets automatically disconnected. Disgraceful customer service