Worst customer experience EVER!

I have been on the line with your call centre for at least 45 minutes PER DAY for the last 3 DAYS trying to get an update on my claim that I’ve logged on the 6th May! This is my VERY FIRST CLAIM EVER! What a **** experience to have to go through. I’ve never skipped/missed or payed late for that matter for my vehicles comprehensive insurance.

What ****ed me off the most is that today Saturday 21/05 when I was finally being put through to an agent, they decided to mute the phone from their end. I heard the noise in the background just before they done that. I’M NOT STUPID! As soon as I said that on that call and mentioned that “I know the person can hear me and that I know their shift comes to an end at 1pm” This was around 12:20. The agent just hung up the call.