SO
Sherwin O

1 reviews | Active since Jun 2024

11 Jun 2024, 19:04

Worst company every they ready to take your installment on time monthly but aren't ready to pay ...yes we may be just a number to the company but we also have blood in our bodies and things to do

Worst service ever that I'm currently experiencing.

A client claim and 3rd party claim should be treated with the same respect.

I bought a brand spanking new vehicle from the dealership and was ****** of the joy that comes with a new car,as a incident occurred thankfully no other individuals had been hurt in the process as it could have been worst.

I as the 3rd party have been sitting without my car for nearly 2 months and no work has been done on it from the panelshop to date and no communication has been put in place as to when this will be sorted , it's just a blaming game that these guys at discovery are playing by pointing fingers at each others mistakes during this painful process which clearly doesn't work,while in the mean time I'm the one who has to still pay for a car that I only drove for literally a few hours without even doing 200km on the clock and having to go around and hire cars for work purposes and keep on increasing expenses just to live my day to day life ...it's been escalated to a management level for some time and nothing gets done about it.

This seems to be a tactic that gets done in order for the 3rd party to lose interest which is just unfair.why sell a service to clients that you cannot forfill.

This is personal but having to cancel personal family trips that had been in place just because the insurance can't sort things out on time is a problem and they still taking installments from they client as normal.

0
Replies (3)
Discovery Insure
Discovery Insure's reply11 Jun 2024, 19:55
Official
Good Evening Sherwin

We are truly sorry for the inconvenience and frustration caused. We are escalating this matter for urgent attention and will provide feedback as soon as received. 

Regards 
Discovery Insure 
SO
Sherwin O's update11 Jun 2024, 20:41
Reviewer Update
Hi

Thank you for your speedy response it has been the fastest that I have received in a long time...the words feedback and escalating is painful to hear as I'm 2 months down the line and still waiting for it ...however I shall still give you the benefit of the doubt and provide you with a case number in aid to speed your search ***.

They have all my details if you need to make contact with me.

Kind regards
Sherwin Oliver
SO
Sherwin O's update14 Jun 2024, 12:20
Reviewer Update
Hi

Since your last response it has been two more days that had passed and we still cant find a resolution.Hence the reason the words feedback and escalating are painful.
I'm sure you guys are working on this behind the scenes but there is absolutely no reason for this to be taking so long.
I had done everything asked of me in terms of processes but we still wasting time , as I don't see anything positive happening.