WORST COMMUNICATION/SERVICE

<p>A discovery insure client drove into the back of my vehicle almost a month ago. It took 4 emails (and 2 weeks) with all the needed documentation for them to actually aknowledge receipt thereof. When you call the call centre they just advise you to other numbers and then when you call the advised numbers they either drop the call or just advise they have not received documents yet. After getting upset the assessor eventually came to look at the vehicle and after that getting ANY sort of feedback has been useless. Zweli was my contact person that has only responded to ONE of my emails. Your customer service is HORRIFIC. I will advise everyone I know not to insure with Discovery as they clearly have got much more homework to work on regarding service. Even if you just aknowledge a customer's email for heavens sake. I had to take days off work for not having a vehicle and not being able to walk properly. I've had dr bills I had to pay out of my own pocket and must go for a knee "operation" as well in the next 6weeks because of this. I have been the one that has been inconvenienced to the fullest because of someone else's negligence. Surely to "win" new customers you can at least provide prompt service and feedback? So if you are a 3rd party and have to deal with Discovery's claims processes all I can say is GOOD LUCK!! They are surely the worst I've ever dealt with. Someone broke into my vehicle 2 months ago it took my insurance company 3days to sort out my claim and my new window. NOW THAT IS SERVICE!! Vision Insurance brokers. </p>