WORST CLAIMS SERVICE - DOES NOT MEET TCF STANDARDS

<p>The Insurance Industry is a highly regulated enviroment, with one of the elements being TCF - Treating Customers Fairly. Following a violent, six masked men burglary at my home one week ago, I have yet to see Discovery take my claim seriously. With no door left on my home the lack of assistance was less than pathetic.</p> <p>One week later, I am now being asked to formulate my own claim, take photos of the event in its entrirety. There was no appointment of an Investigator, loss adjuster or the like. I will most definately be cancelling my Discovery portfolio following the finalisation of this claim.</p> <p>My premiums on my Insurance alone is R3200 per month - I will rather go to an Insurer that cares about their policyholder and not just the sale of a policy and collection of premium without adequate services.</p> <p>The staff at Discovery try their best but are mostly unable to operate outside of the scripting and are "Dummy Like". In the follow up calls for assistance on the day of the Burglary I was advised to phone Service Providers myself, and that there could be no excalation of the claim until 4 hours has elapsed. One week has elapsed and there has been no escalation. I am beyond even shouting at them on the phone.</p> <p> </p> <p>Pathetic</p>