Worst claims experience ever

Discovery Insure makes their clients feel like *********. I pay my monthly premium diligently every single month. When unfortunately I become a crime statistic and I need to claim, Discovery takes forever to attend to the claim. The claims consultant does not pick up a phone to talk to the client, ever. I do not even know how Shannon-Lee's voice sounds like. You have no idea what is happening on the claim. When you inquire what is going on, you are emailed back to say they will get back to you shortly and they just never get back to you. Most appalling service ever. I am very disappointed Discovery Insure.