Worst claims experience ever

Worst experience on two occasions. Claims administrator Cameran C is taking forever to respond to my request for using my Insure Funder Account balance to pay towards the excess fee to have my car's windscreen replaced.I have sent emails since the 12th of January with no response. On Monday this week I resolved to give Discovery Insure a call and Renee assured me that she would forward my previous week's email to Cameran and he would contact me and that has not happened even though after that I had followed up woth another email. I had the same experience last year in September when Discovery Insure wanted me to pay a R5500 excess towards my f8rst claim in over a decade though I had over R6000.00 in my Insure Funder Account athe claims administrator Justin Dowie was just as unhelpfull.It seems that Discovery Insure is not eager to assist when all the funds from the claim must come from them. I have been a loyal client since 2011 and I have never expected that at a time when I need my insurance the most I would have this kimd of stress. This has been the worst experience ever and I am open to shopping around for a new insurer who hopefully values their clients. I am very disappointed with Discovery Insure.