Worst Claims experience

Discovery Purple plan is supposed to be for executive clients. The service is so bad. A theft claim taking for more than two weeks, going for three weeks now. Holding on for 30 minutes to speak to claim consultants is just horrific just for them to silence the phone and put the phone down in your ear. I cannot believe that it is possible to struggle like this with insurance claims. I have referred the claim even to the claims manager whom still haven't called me back.