1 reviews | Active since Oct 2016

16 Oct 2016, 16:13

Worst claim service ever!

<p>Discovery Insure approached me earlier this year and asked me to join at a lower premium. I thought this was a good deal since I drive an old car (2010). I also thought Discovery was a good, reliable brand - having used their other products.</p> <p> </p> <p>In July I had an accident. The Claims process was appalling. Despite giving them all the claim info, it took a whole month and several phone calls, emails and escalations - to get my car authorised and admitted for repairs.</p> <p> </p> <p>A month later, their approved repaired called me to come and collect the car. Only half the damages were repaired. The half that was repaired was also shoddily done. To-day I'm still driving around in my half-repaired car. No amount of querying is getting my car any closer to being fixed. And it wasn't even a big accident.</p> <p> </p> <p>Please do not trust Discovery Insure with your prized possessions. You will be so sorry when you have to claim!</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply17 Oct 2016, 10:29
Official

Dear Thozama

This is concerning to us, we'd like to resolve this matter.

We've sent you an email after our conversation this morning, please respond accordingly.

Regards

Thabani