Worst claim process through Discovery Insure

Going through most tedious, time consuming and disheartening claims process with Discovery Insure at the moment.

My car was broken into on the 30th of September 2019 and lodged the claim with Discovery Insure on the same day. It took two weeks for an assessor to assess my vehicle. When the assessor (Net Assess) eventually saw the vehicle I was informed that my vehicle is a write off. I disputed that and asked them to send me the assessment report. I got the run around from the agent who is handling my case his name is Irvin Johnson, he is the worst customer agent to ever to deal with I might add, as he never returns calls nor does he communicate any progress or updates on the claim. I then received the assessment report from one of his colleagues who goes by the name of Darren, when I went through the report I noticed that there were items that were added on, of which they weren't part of my claim and it seemed to me as if someone was trying to push the repair quotation to a point were my vehicle would be written off. I disputed this with them and it took a few days as well until they put me in a conference call with the assessor who goes by the name of Jimmy from Net Assess we all agreed that I should get other quotations and they'll evaluate them and advise on a way forward. I got the quotations of which were way less than what I was quoted from the assessors even my vehicles manufacturers workshops pricing was less than their quote. It's been almost two days and I still haven't received any feedback on the quotations. I joined discovery insure for convenience and peace of mind but I've been getting the opposite from them. It's almost a month now and no progress has been done on my car which means I might have to wait a few more weeks before it is sorted out, which is very disadvantageous as getting around had been hell and costly without my car.