Worst claim experience every

<p>Around June last I joined Discovery Insure where I was informed that my cover does not have excess and the policy contract stipulated as such.In Feb 2017 I got a shock of my life when I got involved in an accident and was told that I need to pay R3250 excess upon collecting my car.when I queried the excess issue with the 2 consultants that were handling my claim (Claudi Xaba and Shannon Lee Gregorio), they promised to listen to the transcripts recordings and revert back to me.Despite follow up emails to them they still haven't came back to me. 2 weeks ago when I went to collect my car I noticed my fog light was not replaced where BMW sent through an additional claim however Discovery declined the claim on the basis that they don't believe the fog light broke as a result of the accident which I found strange and surprising that how did they repair the entire front end of my car then come with such a lame reason. Up to this day I still have not received feedback from Discovery with regards to my queries and it's very disappointng I must say.</p>