WORST CLAIM EXPERIENCE EVER!!!

I need to start by saying that I am extremely disappointed in the service received by your agents at Discovery who have been dealing with my claim query. (Thando ***)

Firstly when I logged my claim regarding the incident. I received NO COMMUNICATION. I had to follow up myself 3 days later and only then got told that someone would be looking at my query.

Then I was told an assessor would contact me. NO COMMUNICATION AGAIN! Followed up on that and only then 2 days later would the assessor contact me to arrange an appointment.

On the day of the appointment with the assessor, he came to my house to inspect my computer, the assessor only inspected the PC VISUALLY. The ONLY physical component he tested was the power supply.

AT NO POINT did the assessor perform any tests on the Motherboard, my Graphics Card as well as any of the hard drives!!!

My question is, HOW does your assessor give feedback that could reject my claim when he didn't even test the ****** computer thoroughly?

The fact that I've been left without a working computer THAT I'M PAYING INSURANCE TO COVER for almost a month now is RIDICULOUS!

If I am being completely honest with you, I have had NO issues with Discovery insurance in the past which I was thankful for and hence decided to take out household content insurance. Now it feels as if I have been sold a bunch of false promises and just have a company taking my money monthly. Not to mention the ****py service and attitudes I've been receiving over the last 3 weeks.

EVEN THROUGH ALL THIS BULL****, I called today to update more details to my vehicle insurance. Here I’m wanting to keep making use of Discovery but this is seriously making me question my decision to remain with you guys.