Worst Claim Experience Ever

I recently had a claim experience with discovery insure, the claim was lodged on the 11th of December 2023.

It is the 7th of Feb 2024 today, the day the claim was eventually finalized.

Here is the reasons for my low rating of this horrible claim experience.

1) The amount of time it took to finalize the claim 2) My broker and I had to continuously follow up on the claim progress with no feedback from Discovery 3) At one point they didn't even know what the item was and where it was sent for inspection 4) After eventually finalizing that they will be replacing the item with a direct replacement, the provider tried to give me a replacement that is worse than the one I had. 5) I asked for cash rather to be paid out, but the amount they are willing to pay is less than what the horrible replacement would have cost 6) Excess was not waived after spending almost 2 months on a claim that my broker and I had to do continuous follow-ups on. 7) In the two months since claim was lodged the excess amount was also increased.

I feel horribly done in by Discovery and feel let down. If it wasn't for the great service from my broker I would have considered moving my life insurance, home insurance, both car insurance, banking products, investments and every other product I have with discovery due to this bad experience.