Worst claim and repair service from Discovery insure, 3 months and car still with their repairers

I use Discovery insurance and I have had an accident the past December, and to date my Mercedes-Benz has been in for repairs at their chosen panel beater for 3 months. Not delayed by parts but waiting for their assessor! - Discovery takes your car and just dumps it at a panel beater and does not do any follow up or check what is happening with the car. - Discovery's choice of panel beater (Sanrose Auto body) could not fix the car, when I arrived to supposedly collect it (2 moths after the accident) the left headlight was misaligned with a huge gap, and the car was showing suspension massages and error codes. - I refused to take the car as their employee working with the diagnosis machine does not understand the errors raised. I advised that they rather take it to MB for proper diagnosis. - On the discovery system, the claim is finalised and "car is released to client", however, this is not true. The panel beater is dishonest and Discovery does not care, do any checking or follow up. - The assessors chosen by Discovery refuses to accept a quote for Mercedes of suspension parts that were damaged during the accident, saying they are service parts even though evidence(images and a video) was sent to them showing that they were damaged not worn out.

Worst claim and repair service from Discovery insure!