Worst choice at car insurance

It has come to a sad day that I have to report all the promises and incompetence and poor service in contradiction to the consumer protection act to the Insurance ombudsman.

1. Adding to my trauma, my car was towed away and I have had to call the towing company to find out where they had towed my car too as Discovery had made no efforts to inform me. I then spent the next two days waiting on long calls just to speak to an agent and when I eventually did, I would be passed to the claims department where I would have to stay on lengthy call all at my own expense

2. Despite a first promise with an sms confirmation that my car would be assessed the Friday, it was then to me by the agent on Friday that she would call me on Monday evening after 6 as the day would have too first see too other claims. It is now exactly a week into when my car is broken into and I still have no idea what is going on.

3. There was also the dispute of the expensive sound system when I updated this information since my last incident. I am non negotiable on this matter as I paid for my insurance and expect this to be covered and am confident in my own understanding that this I will take to court if I have too as any tribunal or magistrate will be able to base their decision taking into account what is being done to me right now.

4. As per the below mentioned, there were heavy rains and since the car has windows that were damaged and wires that were damaged if this got wet it would certainly cause further damage.

Given that there is a care to take my money but no care to provide the service that I am entitled to enjoy at this very sensitive time, and since it is impossible to get through to your call centers as I am not spending another cent waiting online while I have to pay for the call all awhile no communication, I will now proceed to lay a formal complaint with the ombudsman and a charge of theft with SAPS as you have taken my car form my home and I have no communication as to what's is going on. This seems to be my only means of getting traction and communication about my car.