WORST CAR INSURANCE CLAIM PROCESS!!!!!3 MONTHS STILL NOT FINALIZED

WORST CLAIMS SERVICE!!!!! It's been 3 months trying to get my car insurance claim finalised. Every time I have to be the one following up on approvals to be processed. My claim was logged on 2 August 2022 and i have been dealing with a claim specalisit by the name of Yolande Markham. I am supposed to get a new car but each time my brand requests something to be approved I have to be the one following up for days before i get my query resolved. The call centre is the most useless, i keep getting cut off the line after minutes and minutes of waiting to be transferred. This is ridiculous!!!! I have to receive my car on wednesday but no one is responding to my brand regarding the quotation that was sent. Everyday i spend without a car i am losing money, at the same time my premium has been getting deducted for the past 3months even though there is no car. Somone needs to take over this case and get my claims finalized ASAP. I am sick and tired of having to follow up on a service i have been consistently paying for!!!