MS
Mel S
1 reviews | Active since May 2021
22 May 2025, 18:02
Worst Car Insurance
This is the worst car insurance and a **** they will take your money monthly once your in an accident they will find all means to not approve your claim. HIGHLY UNRECOMMENDED. They have the worst service ever!
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Replies (3)MS
Mel S's updateReviewer Update
23 May 2025, 08:55*** and the biggest problem is the Assessor some lady called Nowobisa she is rude and unprofessional and only after a month now wants to see the scene after a whole month when it’s changed and I was the passenger but she’s making all sorts of unreasonable demands and now I am even leaving discovery after 4-5 years with Discovery. That assessor has now caused me to seek legal aid due to her conduct it’s been a month I don’t know where my car is why it caught fire what the diagnosis is, instead of fixing my car she’s doing everything in her power to not validate the claim but I have been paying every month for years never skipped a payment. She is heartless and ruthless with zero customer care. All this over a pothole incident. When half my car was gone and crashed into I never even heard a whisper and no one bothered investigating who left me for dead in 2023 October now this lady wants to turn a pothole incident into something bigger than it is there’s potholes all over this country we all know and they really will damage your car beyond. I am highly disappointed we pay so much money without fail for such service? And her manager Shane condoned her behaviour even praised her. Is this how Discovery now conducts itself? I will never make a good review all over social media and to my friends, family, colleagues I will save others from such agony. My car is brand new and I pay R16k for it every month while it’s sitting somewhere don’t even know where it was towed to. I will utilise every legal avenue and never ever use discovery. I’ve even left the medical aid now, it’s just really heartbreaking.
MS
Mel S's update23 May 2025, 08:55
Reviewer Update
*** and the biggest problem is the Assessor some lady called Nowobisa she is rude and unprofessional and only after a month now wants to see the scene after a whole month when it’s changed and I was the passenger but she’s making all sorts of unreasonable demands and now I am even leaving discovery after 4-5 years with Discovery. That assessor has now caused me to seek legal aid due to her conduct it’s been a month I don’t know where my car is why it caught fire what the diagnosis is, instead of fixing my car she’s doing everything in her power to not validate the claim but I have been paying every month for years never skipped a payment. She is heartless and ruthless with zero customer care. All this over a pothole incident. When half my car was gone and crashed into I never even heard a whisper and no one bothered investigating who left me for dead in 2023 October now this lady wants to turn a pothole incident into something bigger than it is there’s potholes all over this country we all know and they really will damage your car beyond. I am highly disappointed we pay so much money without fail for such service? And her manager Shane condoned her behaviour even praised her. Is this how Discovery now conducts itself? I will never make a good review all over social media and to my friends, family, colleagues I will save others from such agony. My car is brand new and I pay R16k for it every month while it’s sitting somewhere don’t even know where it was towed to. I will utilise every legal avenue and never ever use discovery. I’ve even left the medical aid now, it’s just really heartbreaking.
MS
Mel S's updateReviewer Update
23 May 2025, 13:05Please…
The incident happened 21 April 2025. There were witnesses at the scene. The car hit the first pothole we heard an explosive sound and there are no street lights at all at Willem Cruywagen we managed to drive with just the rim to the garage they changed the tyre a few meters from home Jensen Road there were two more deep potholes with stones ,then the car started acting funny we parked on side only to find it was on fire. We called insurance tow truck was there and ADT fidelity security x2 my mum came and grandma and there was a stranger who helped us put the fire out. The car was since towed and as usual process someone emails you and asks you always:
The incident happened 21 April 2025. There were witnesses at the scene. The car hit the first pothole we heard an explosive sound and there are no street lights at all at Willem Cruywagen we managed to drive with just the rim to the garage they changed the tyre a few meters from home Jensen Road there were two more deep potholes with stones ,then the car started acting funny we parked on side only to find it was on fire. We called insurance tow truck was there and ADT fidelity security x2 my mum came and grandma and there was a stranger who helped us put the fire out. The car was since towed and as usual process someone emails you and asks you always:
- Description of Incident
- AR/Case No
- Third Party
We went to the police station they took the driver my sisters particulars and license they said it’s not an accident it’s an incident and gave us OB No and we submitted all this to insurance immediately and the street names and information everything.
Then halfway into May I get a very rude call from this Assessor making a million demands and wanting to speak a language I didn’t understand instead of English. Which I’ve never experienced with Discovery making me wonder what on earth is going on now, which I reported to her superior Shane who then condoned the behaviour in a mail, praising her. I paid the whole of 2024 no incident. And with the other real accident’s I never ever got a call from a assessor ever it was my first and I told her I live in Benoni the incident took place in Pretoria and I’m on site during the day she didn’t want to listen and was aggressive. I gave her the driver my sister’s particulars and license but advised she can’t do this now “physical interview” which has never ever happened since I’ve been with discovery. Her demands started increasing and even though the driver was my sister this lady went as far as wanting (me the passenger) my medical and financial and private and confidential information which is absolutely unheard of and in contravention of POPIA and my lawful rights. If I wasn’t the driver what is she gonna do with such private information? It’s unheard of like never! And then she sent more demands and actual threatening mails I have never ever experienced such. Which is why I got my attorney to intervene. Discovery installs its own tracker and impact alert on the wheels yet she wants pin locations it even appears on the insure app the vehicles movements it’s absurd. I’m in Benoni how will I send a pin location? And since when? This by the way a whole month after the accident obviously the scene has changed since a month back. There is no insurance and none that ever asks medical and financial information from a passenger in an accident there is no such! To do what with them exactly? This lady really needs to be addressed as she acts without knowing some of us know the law and our rights. She is the most horrible person I’ve ever met in my life. I’m heartbroken and sad and don’t know anything about my car or why it caught fire instead she focuses on torturing me. I can’t believe Discovery has come to such I am in shock.
2023 I experienced 2 hit and runs never not even once with cameras on the street and police cases did any assessor even ever attempt to contact me or find out or investigated anything not even the police and one of those hit and runs had half my car eaten away and left for dead at a stop sign. Now all this noise and aggression and unprofessional behaviour over potholes? Can someone make it make sense? Maybe Discovery is tired of our money now they’ve had enough. But it’s absolutely absurd and needs to be addressed! I luckily took the 60 day rental imagine if I had the basic 30 day it’s absolutely outrageous. She has no right for her behaviour and is making it personal she does not even have clientele skills or constructive communication skills.
I see now logging in, I’m not the only one experiencing this with her. Discovery needs to take this serious and teach their employees emotional intelligence and legal boundaries and POPIA ACT, as well as decency. She doesn’t even care that I almost got burnt in my own car as this all happened by the passenger side front tyre.
2023 I experienced 2 hit and runs never not even once with cameras on the street and police cases did any assessor even ever attempt to contact me or find out or investigated anything not even the police and one of those hit and runs had half my car eaten away and left for dead at a stop sign. Now all this noise and aggression and unprofessional behaviour over potholes? Can someone make it make sense? Maybe Discovery is tired of our money now they’ve had enough. But it’s absolutely absurd and needs to be addressed! I luckily took the 60 day rental imagine if I had the basic 30 day it’s absolutely outrageous. She has no right for her behaviour and is making it personal she does not even have clientele skills or constructive communication skills.
I see now logging in, I’m not the only one experiencing this with her. Discovery needs to take this serious and teach their employees emotional intelligence and legal boundaries and POPIA ACT, as well as decency. She doesn’t even care that I almost got burnt in my own car as this all happened by the passenger side front tyre.
MS
Mel S's update23 May 2025, 13:05
Reviewer Update
Please…
The incident happened 21 April 2025. There were witnesses at the scene. The car hit the first pothole we heard an explosive sound and there are no street lights at all at Willem Cruywagen we managed to drive with just the rim to the garage they changed the tyre a few meters from home Jensen Road there were two more deep potholes with stones ,then the car started acting funny we parked on side only to find it was on fire. We called insurance tow truck was there and ADT fidelity security x2 my mum came and grandma and there was a stranger who helped us put the fire out. The car was since towed and as usual process someone emails you and asks you always:
The incident happened 21 April 2025. There were witnesses at the scene. The car hit the first pothole we heard an explosive sound and there are no street lights at all at Willem Cruywagen we managed to drive with just the rim to the garage they changed the tyre a few meters from home Jensen Road there were two more deep potholes with stones ,then the car started acting funny we parked on side only to find it was on fire. We called insurance tow truck was there and ADT fidelity security x2 my mum came and grandma and there was a stranger who helped us put the fire out. The car was since towed and as usual process someone emails you and asks you always:
- Description of Incident
- AR/Case No
- Third Party
We went to the police station they took the driver my sisters particulars and license they said it’s not an accident it’s an incident and gave us OB No and we submitted all this to insurance immediately and the street names and information everything.
Then halfway into May I get a very rude call from this Assessor making a million demands and wanting to speak a language I didn’t understand instead of English. Which I’ve never experienced with Discovery making me wonder what on earth is going on now, which I reported to her superior Shane who then condoned the behaviour in a mail, praising her. I paid the whole of 2024 no incident. And with the other real accident’s I never ever got a call from a assessor ever it was my first and I told her I live in Benoni the incident took place in Pretoria and I’m on site during the day she didn’t want to listen and was aggressive. I gave her the driver my sister’s particulars and license but advised she can’t do this now “physical interview” which has never ever happened since I’ve been with discovery. Her demands started increasing and even though the driver was my sister this lady went as far as wanting (me the passenger) my medical and financial and private and confidential information which is absolutely unheard of and in contravention of POPIA and my lawful rights. If I wasn’t the driver what is she gonna do with such private information? It’s unheard of like never! And then she sent more demands and actual threatening mails I have never ever experienced such. Which is why I got my attorney to intervene. Discovery installs its own tracker and impact alert on the wheels yet she wants pin locations it even appears on the insure app the vehicles movements it’s absurd. I’m in Benoni how will I send a pin location? And since when? This by the way a whole month after the accident obviously the scene has changed since a month back. There is no insurance and none that ever asks medical and financial information from a passenger in an accident there is no such! To do what with them exactly? This lady really needs to be addressed as she acts without knowing some of us know the law and our rights. She is the most horrible person I’ve ever met in my life. I’m heartbroken and sad and don’t know anything about my car or why it caught fire instead she focuses on torturing me. I can’t believe Discovery has come to such I am in shock.
2023 I experienced 2 hit and runs never not even once with cameras on the street and police cases did any assessor even ever attempt to contact me or find out or investigated anything not even the police and one of those hit and runs had half my car eaten away and left for dead at a stop sign. Now all this noise and aggression and unprofessional behaviour over potholes? Can someone make it make sense? Maybe Discovery is tired of our money now they’ve had enough. But it’s absolutely absurd and needs to be addressed! I luckily took the 60 day rental imagine if I had the basic 30 day it’s absolutely outrageous. She has no right for her behaviour and is making it personal she does not even have clientele skills or constructive communication skills.
I see now logging in, I’m not the only one experiencing this with her. Discovery needs to take this serious and teach their employees emotional intelligence and legal boundaries and POPIA ACT, as well as decency. She doesn’t even care that I almost got burnt in my own car as this all happened by the passenger side front tyre.
2023 I experienced 2 hit and runs never not even once with cameras on the street and police cases did any assessor even ever attempt to contact me or find out or investigated anything not even the police and one of those hit and runs had half my car eaten away and left for dead at a stop sign. Now all this noise and aggression and unprofessional behaviour over potholes? Can someone make it make sense? Maybe Discovery is tired of our money now they’ve had enough. But it’s absolutely absurd and needs to be addressed! I luckily took the 60 day rental imagine if I had the basic 30 day it’s absolutely outrageous. She has no right for her behaviour and is making it personal she does not even have clientele skills or constructive communication skills.
I see now logging in, I’m not the only one experiencing this with her. Discovery needs to take this serious and teach their employees emotional intelligence and legal boundaries and POPIA ACT, as well as decency. She doesn’t even care that I almost got burnt in my own car as this all happened by the passenger side front tyre.
MS
Mel S's updateReviewer Update
01 Jul 2025, 15:29Good Day,
Can someone from discovery urgently call me I’ve been calling the landline and getting hanged up. The same assessor that took 2 months to validate my claim and made ridiculous demands is now taking forever to approve the Panel beaters pro beats to order parts this is just absolutely ridiculous after all the hell she put me through she continues. What type of service is Discovery?? It’s getting worser and now my car rental has period ends Friday and I need a car I just started a new job this is absolutely ridiculous and it’s in an industrial area. One can’t even live there one has to drive to work. The Assessor seriously has a problem she was quick to demand bank statements and cellphone information and other personal information but now dragging her feet to fix my car. I need a vehicle it’s non negotiable or do I have to get my lawyer involved again? Over nothing! I will require an extension on the car hire because the delay is from Discovery. I spoke to Pro Beats even today they are still waiting for a YES to order parts! When will these parts get here? And I said from the get go they will need to order parts
Can someone from discovery urgently call me I’ve been calling the landline and getting hanged up. The same assessor that took 2 months to validate my claim and made ridiculous demands is now taking forever to approve the Panel beaters pro beats to order parts this is just absolutely ridiculous after all the hell she put me through she continues. What type of service is Discovery?? It’s getting worser and now my car rental has period ends Friday and I need a car I just started a new job this is absolutely ridiculous and it’s in an industrial area. One can’t even live there one has to drive to work. The Assessor seriously has a problem she was quick to demand bank statements and cellphone information and other personal information but now dragging her feet to fix my car. I need a vehicle it’s non negotiable or do I have to get my lawyer involved again? Over nothing! I will require an extension on the car hire because the delay is from Discovery. I spoke to Pro Beats even today they are still waiting for a YES to order parts! When will these parts get here? And I said from the get go they will need to order parts
MS
Mel S's update01 Jul 2025, 15:29
Reviewer Update
Good Day,
Can someone from discovery urgently call me I’ve been calling the landline and getting hanged up. The same assessor that took 2 months to validate my claim and made ridiculous demands is now taking forever to approve the Panel beaters pro beats to order parts this is just absolutely ridiculous after all the hell she put me through she continues. What type of service is Discovery?? It’s getting worser and now my car rental has period ends Friday and I need a car I just started a new job this is absolutely ridiculous and it’s in an industrial area. One can’t even live there one has to drive to work. The Assessor seriously has a problem she was quick to demand bank statements and cellphone information and other personal information but now dragging her feet to fix my car. I need a vehicle it’s non negotiable or do I have to get my lawyer involved again? Over nothing! I will require an extension on the car hire because the delay is from Discovery. I spoke to Pro Beats even today they are still waiting for a YES to order parts! When will these parts get here? And I said from the get go they will need to order parts
Can someone from discovery urgently call me I’ve been calling the landline and getting hanged up. The same assessor that took 2 months to validate my claim and made ridiculous demands is now taking forever to approve the Panel beaters pro beats to order parts this is just absolutely ridiculous after all the hell she put me through she continues. What type of service is Discovery?? It’s getting worser and now my car rental has period ends Friday and I need a car I just started a new job this is absolutely ridiculous and it’s in an industrial area. One can’t even live there one has to drive to work. The Assessor seriously has a problem she was quick to demand bank statements and cellphone information and other personal information but now dragging her feet to fix my car. I need a vehicle it’s non negotiable or do I have to get my lawyer involved again? Over nothing! I will require an extension on the car hire because the delay is from Discovery. I spoke to Pro Beats even today they are still waiting for a YES to order parts! When will these parts get here? And I said from the get go they will need to order parts