Worse than pathetic service by Discovery Insure

If i could zero stars I would! It's that bad. I lodged a claim on 11 November and within minutes I got a claim number - that's where it stopped. 3 days later I followed up and was told I needed a quote - had I not phoned I would never have known. I sent that through the same day. Then I got my consultant to deal with them. Several e-mails have been sent by them to Discovery and not once have they responded. I phoned today and got the runaround. The only thing they do well is say 'I apologise" which is so meaningless and irritating because they do nothing to remedy the situation. Finally after about a 1/2 hour runaround being pushed from the help desk to the fast track team and after a looooong wait to the specialist team who put me on hold for ages while looking into it, i was told they had now (as a result of this long call) appointed a service provider. It is shocking how much intervention is required as a result of the lack of interest by Discovery to get a claim approved.