Worse insurer to date

My car got involved in an accident last week, the customer service was so bad from the call Centre when I lodged my complaint. I called them after 2 days and I was told my car still needs to be assessed and that I must allow them 3 days. On Friday there was still no communication from them. Today I called in and spoke to Lesego who confirmed that my car was still not assessed as there is no assessment report attached to it. She said i must hold she is checking something and they hanged up.

I'm very frustrated as I don't have a car to commute and they aren't treating this matter serious, you are the worse insurer to date as you have no sense of urgency. when you sell you packages and debit the money you do that with no hustle but when it comes to claims you drag your feet. I have to follow you around and enquire about my car.