Worse experience ever

Changing to Discovery Insure is a decision im starting to regret. Firstly the claiming process is such a hassle I logged the claim several times on Sunday but each time I go to the app to check on the progress it showed no claims. I had to right out all the info several times and upload images each time not knowing if it worked. I eventually give up then wait a couple of days and then contact the claims department and they apologies and and put my claim on a fast track and I get a confirmation email to say everything had been authorized and they have assigned a company to replace my Windshield.Today is Friday 5 working days later and I'm still driving with a cracked Windshield Discovery clearly don't care about our safety they only take our money every month. I called them to find out whats happening they eventually pass the buck onto the company assigned to replace my Windshield and they say they fully booked till next week Wednesday so I have to put my family at risk by driving around with a broken Windshield. On the Discovery insure website it stated glass claims will be settled within 48 hours this seems more like 48 days. This is my Discovery products Discovery Bank Discovery Medical Aid Discovery Vitality Discovery life insurance Discovery Pension fund Discovery insure

If this is how the treat me I don't recommend switching to them from your existing insurance company