Worse customer service

<p>I have an car insurance claim for over a month and i have received no feedback. I did not even receive a courtesy call in terms of a status update. I have called them on numerous occasions, only to find out there are no notes on the system. They have promised to call me back, but till date no response. I have a courtesy vehicle to use for 30 days. Today was the last day to return the vehicle. I contacted them 3 times in one day to ask them to extend my car hire. I was told before 4 o clock i would receive a response for the car was due. However i did not get contacted. I called again at 4 o clock and was told, they will only receive feedback tomorrow. I asked to speak to a manager and was put on hold for 10 minutes, eventually i get told the managers are busy and will call me back. Till now im yet to receive that call. This is a typical example of poor customer service. Discovery being the service provider cannot contact the client and give feedback. I being the customer should not be calling them on a regular basis for updates or feedback. The lack of service is pathetic. Poor customer service and poor turn around time.</p>